Refund policy

Return & Refund Policy (90 Days)

At KidVerse, we want you to shop with complete confidence. That’s why we offer a 90-day return policy from the date your order is delivered.

📦 Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and unworn
  • Must be in its original condition
  • Must include original packaging and tags
  • Must be free of:
    • Stains
    • Odors
    • Damage
    • Excessive wear
    • Hair or dirt
  • Must not be altered or modified in any way

👉 We reserve the right to reject returns that do not meet these conditions.

📅 Return Period

You have 90 days from the delivery date to request a return.

📩 How to Start a Return

To initiate a return, contact us at:

👉 contact.kidverse@gmail.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

👉 Returns sent without prior approval will NOT be accepted.

📦 Return Shipping

  • Customers are responsible for return shipping costs, unless:
    • The item is defective
    • The wrong item was received
  • We will provide return instructions once your request is approved.

💰 Refunds

Once we receive and inspect your return:

  • If approved → refund will be issued to your original payment method
  • Processing time: 5–10 business days

👉 Your bank or payment provider may take additional time to process the refund.

❌ Non-Returnable Items

The following items are NOT eligible for return:

  • Items that have been used or worn
  • Items without original packaging or tags
  • Items damaged due to misuse
  • Final sale or clearance items
  • Gift cards

🔁 Exchanges

We do not offer direct exchanges.

👉 If you want a different size or product:

  1. Return the item
  2. Place a new order

⚠️ Damaged or Incorrect Items

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

👉 Contact us within 48 hours of delivery

We will:

  • Replace the item OR
  • Issue a full refund

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is delivered within the European Union:

You have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused
  • In original packaging
  • With proof of purchase

🔒 Important Notes

  • We are not responsible for lost returns sent without tracking
  • Returns must be shipped to the address provided after approval
  • Abuse of the return policy may result in refusal of future returns