Shipping policy

Shipping Policy

Last updated: [08/04/2026]

At KidVerse, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders worldwide.

📦 Order Processing Time

All orders are processed within 1–3 business days.

  • Orders are not processed on weekends or holidays
  • During high-demand periods, processing times may be slightly extended

🚚 Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • Europe: 5–12 business days
  • International: 7–15 business days

👉 Please note: these are estimated delivery times and not guaranteed.

🌍 Worldwide Shipping

We offer worldwide shipping.

Delivery availability may vary depending on your location.

📦 Tracking Information

Once your order has been shipped:

  • You will receive a tracking number via email
  • Tracking updates may take 2–5 days to appear in the system

⏳ Shipping Delays

Delays may occur due to factors beyond our control, including:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High seasonal demand

👉 KidVerse is not responsible for delays caused by these external factors.

🏠 Incorrect Address

It is the customer’s responsibility to provide accurate shipping information.

  • If the address is incorrect, we are not responsible for lost packages
  • If the order has not shipped, we may help update the address

📦 Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact your local carrier first
  • Then contact us for assistance

👉 KidVerse is not responsible for lost or stolen packages confirmed as delivered.

🛃 Customs, Duties & Taxes

International orders may be subject to:

  • Import taxes
  • Customs duties
  • Additional fees

👉 These charges are the responsibility of the customer.

📭 Failed Delivery / Returned Packages

If a package is returned due to:

  • Incorrect address
  • Failed delivery attempts

👉 The customer may be responsible for:

  • Reshipping costs
  • Or partial refund deductions

🔁 Shipping & Returns

Shipping fees are non-refundable unless:

  • The item is defective
  • The wrong item was sent

📩 Contact

For any shipping-related questions:

📧 contact.kidverse@gmail.com